Refund & Cancellation Policy

Last updated: 24 June 2026

Masterexams Pro is a digital, time-boxed pass that unlocks premium content immediately upon payment. Please read this policy before purchasing.

1. Nature of the product

Pro is a non-tangible, instantly-delivered digital subscription. Because access to the full question bank and tools is granted as soon as payment succeeds, purchases are generally non-refundable.

2. When we do issue refunds

We will refund in these cases, provided you contact us within 7 days of the transaction:

• You were charged but Pro was not activated (e.g. a duplicate charge, or a payment that succeeded but did not unlock Pro).
• You were charged more than once for the same pass.

Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days.

3. Cancellation

Pro does not auto-renew — there is nothing to cancel. Your pass simply expires at the end of its period unless you buy another.

4. How to request

Email mprakhar369@gmail.com with your account email/phone and the Razorpay payment ID. We aim to respond within 2 business days.